Citizen Point of View "Audit"?

Here's a news story about a Housing Program in the Bay Area. The Program had people pose as persons seeking housing to gauge the response. I did a brief search of the web site to view the report but was unsuccessful. Probably not an audit according to standards but still an approach that could be worth using. Reminds me of the joint housing audit conducted by Multnomah County and the City of Portland where we had students posing as homeless call emergency housing services. The results were amazing and powerful.